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Security Officer

Job Code: 2025-663
Branch/Department: Randallstown
FT/PT Status: Regular Full Time
Salary range: $47,662-Starting Salary

At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

Schedule:

This is a full time position working 40 hours a week.  All library Branch staff may be required to work evenings, Saturdays and Sundays throughout the year as a part of the normal work schedule.

Job Summary:

Under the general supervision of Library Manager, provides a strong visual presence through proactive engagement and professional interactions with customers and staff. Utilizes a friendly but firm approach to prevent and manage infractions of policies and procedures. Responsible for monitoring library building and grounds on a regular basis and responding to emergent situations that involve customers and staff. Identifies and addresses safety concerns and communicates with branch management and staff in a timely manner.

• Maintains a consistent presence within an assigned location through ongoing patrols of library buildings and grounds and positive interactions with both customers and staff
• Inspects public areas, public restrooms, machinery rooms, entrances/exits, parking areas, grounds, etc. during hours of operation and at closing
• Manages customer and staff interactions using tactics appropriate for the situation, including de-escalation
• Understands and enforces system policies and branch procedures related to safety and security
• Uses security camera and alarm systems to assist with investigations into safety and security concerns
• Responds to building problems and reports them to appropriate staff
• Communicates necessary information to branch management, staff, Security Coordinator, and emergency services, such as local fire and police departments
• Documents security situations through written reports and emails
• Directs customer inquiries towards appropriate resources and staff within the library
• Serves as a resource for safety and security best practices
• Assists with branch-specific daily operations and tasks such as opening/closing procedures
• Must be able to meet scheduling requirements by arriving to work on time and staying until the end of one's shift
• Must be able to work evenings and weekends and be flexible with one's work schedule to meet daily operational requirements
• Must have access to transportation, as needed, to fulfill the responsibilities of the position (including meetings, events and activities at other branch locations or offsite)
• Others duties as assigned

Bargaining Unit Status: Ineligible

Job Requirements:

• High school diploma or equivalency
• Must be able to use computers, various software and other technology to perform essential duties and assist customers
• One (1) year of experience in security, law enforcement or military experience; Additional years of experience in public library setting addressing security concerns, may be considered, year for year, in lieu of specific experience in security, law enforcement or military experience
• Must be able to lift up 25 lbs. and push/pull a wheeled cart weighing up to 100 lbs.
• Must be able to bend, kneel, crouch and stretch for extended periods of time
• Must be able to stand or walk for extended periods of time
• Must be able to read small print

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