Under the general direction of the Regional Customer Experience Manager, the Library Branch Manager is responsible for the overall leadership and daily operations of a public library branch. This includes oversight of circulation, collection development, information services, programming, and community outreach.

The Library Branch Manager oversees branch operations (programs and services) by setting goals, implementing policies, and evaluating outcomes to improve performance.  They ensure compliance with regulations, recommend process improvements, and contribute to system-wide planning as a confidential member of the management team.

The Library Branch Manager leads and supports a diverse team, ensuring staff are engaged, trained, and aligned with the library system's values and service priorities.  They will direct and approve the planning, prioritizing, assigning, supervising, training, and review the work of a diverse workforce.  They will act as a resource and provide direction, guidance, and leadership to staff and will advise on the more complex and sensitive concerns and issues. They may select, direct, and manage the work of contractors and consultants.

The Library Branch Manager fosters a welcoming, inclusive, and high-performing branch culture that reflects community needs and advances system-wide goals.  They serve as the primary point of contact for resolving customer, staff and facility issues, and represent the branch in leadership groups and cross functional initiatives.

Through strategic planning, collaboration, and a strong customer service orientation, the Library Branch Manager ensures high-quality library experiences that support learning, connection and equitable access for all community members.

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